Version 1, published 3 Oct 2026
These terms are an agreement between you and BitMask LLP, Pune, Maharashtra, India ("we", "us"). We run Vivahswapn, the matrimony service at https://vivahswapn.com and in the Vivahswapn app. By creating an account or using Vivahswapn, you accept these terms and our privacy policy. If you do not accept them, please do not use Vivahswapn. 1. What Vivahswapn is for Vivahswapn helps people and their families find a partner for marriage. Use it only for that. It is not a dating service, and it may not be used for any business. 2. Who may use it • You must be 18 or older to open an account. • A profile may be made only for a person who has reached the legal age to marry in India: 21 for a man and 18 for a woman. We check the date of birth before a profile goes live. • The person in a profile must be free to marry under the law that applies to them. If they are awaiting a divorce, the profile must say so, and they may not marry until the divorce is final. • You may not use Vivahswapn if we have banned you before. 3. Your account • You sign in with your email address and a password, or with Google. Keep your password secret. You are responsible for what is done through your account. • The email address and mobile number you give must be your own. Each can belong to only one account. • One account can hold more than one profile, for example a parent looking for matches for two children. Each person may have only one profile on Vivahswapn. 4. Profiles for family members • If you make a profile for your son, daughter, brother, sister, relative or friend, you must have their consent. They must also agree to these terms. • You can hand a profile over to the person it describes, so that they run it themselves. • You can invite family members to help manage a profile and choose what each of them may do, such as edit it, send interests, message, call or pay. You can change or remove their access at any time. What a family member does with that access is done on the profile's behalf. 5. True information • Everything on a profile must be true, current and about the person it describes. This includes name, age, marital status, children, community, education, work, income and health answers. • Photos must be recent photos of that person. Never upload anyone else's photo. • Our staff review profiles and photos before other members see them. If you ask us to verify a profile, staff compare an identity document you upload with the profile. A verified mark means that check was done. It does not mean we vouch for every detail. 6. Rules of conduct You must not: • harass, threaten, abuse or stalk anyone, or send obscene or sexual content; • create a fake profile, pretend to be someone else, or give a false relationship to the person in a profile; • ask any member for money, gifts, loans or investments, or offer them; • use Vivahswapn to advertise a business, a marriage bureau or any product, or to collect members' details; • share, sell or publish another member's contact details, photos, messages or anything else you learn about them here; • keep contacting a member who has said no or has blocked you; • post anything that belongs to someone else without their permission, or that is defamatory, invades someone's privacy, harms children, promotes hatred or violence, misleads people, or threatens the unity, integrity, defence, security or sovereignty of India, public order or India's relations with other countries; • post anything else that is against the law; • upload viruses or harmful code, copy data from Vivahswapn by automated means, or try to get into accounts or systems that are not yours. 7. Messages and calls • Messages and their attachments are deleted for both sides 60 days after they are sent. • Phone numbers and email addresses typed into a message are hidden, unless both members' plans include sharing contact details. • Every voice and video call is recorded. Both people are told before the call starts. By placing or answering a call, you agree to the recording. • Recordings are kept for 30 days and then deleted. If a call is reported, its recording is kept until the report is closed. Recordings are used only for safety and to investigate reports. Members cannot listen to or download them. • Our staff may read a conversation or listen to a recording when it is reported, or when they look into a safety, fraud or support problem on an account. Every such access is logged. 8. Reports and blocking • You can report a profile, photo, message or call, and you can block any member. After a block, neither of you sees the other, and no interests, messages or calls can pass between you. The other member is not told. • We review reports. We may remove content, hide a profile, or suspend or ban an account. 9. Paid memberships • You can create a profile and use parts of Vivahswapn for free. • Paid memberships and add-ons unlock more features for a fixed period. The price, the features and the period are shown before you pay. • Payments are taken by Razorpay. Each membership is a single payment for a fixed period. It does not renew by itself. • Ask within seven days of a membership starting and we refund the full amount. After that, we refund only a duplicate payment, a fault on our side that kept you from using what you paid for, or where the law requires it. A refund ends the membership it paid for. To ask for a refund, write to support@vivahswapn.com. • If we suspend or ban an account for breaking these terms, we do not refund the time left on its membership. 10. Referral programme If you join the referral programme, rewards follow the rules on the referral page in the app. To pay you, we need your PAN and a bank account or UPI ID. We deduct tax at source where the law requires it. 11. Your content • You keep the rights in what you post. You allow us to store, display, translate and process it as needed to run Vivahswapn. This includes showing it to other members as your settings allow, and translating it between Marathi and English. • A success story is published only when both of you agree. Either of you can take that agreement back, and the story is then taken down. • The Vivahswapn name, logo, design and software belong to BitMask LLP. 12. Ending your account • You can deactivate your account to hide your profiles, or delete your account, at any time from Settings in the app or on the website. • When you delete your account, we sign you out everywhere and hide your profiles at once. If you sign in again within 30 days, the deletion is cancelled. After 30 days, your account and its profiles are erased, apart from the records our privacy policy says we must keep. • We may suspend or close an account, or remove content, if it breaks these terms or the law, or to protect members. Where it is safe and lawful, we tell you why. If we ban someone, we may stop their email address and mobile number from being used to sign up again. 13. Check before you decide We review profiles and check the identity documents members send us, but we cannot verify everything members say, and we do not do background checks. Before any decision about marriage, meet in safe places, involve your families, and check the person's identity, marital status, education, work and background for yourself. Never send money to someone you met on Vivahswapn. We do not promise that you will find a match, or that Vivahswapn will always be available or free of errors. 14. Our liability • To the extent the law allows, we are not responsible for what members say or do, on or off Vivahswapn, or for indirect losses. • If we are found liable to you, our total liability is limited to what you paid us in the 12 months before the claim. • Nothing in these terms takes away your rights under the Consumer Protection Act, 2019, or under any other law that cannot be waived by agreement. 15. Law and disputes These terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at Pune, Maharashtra have jurisdiction over any dispute. Please write to us first, so that we can try to settle it. 16. Changes to these terms We may change these terms. We publish each new version in the app and on the website, with its date. If a change is significant, we ask you to accept the new version before you continue. If you do not accept it, you can delete your account. 17. Contact and grievances For questions or complaints, or to report content that breaks these terms or the law, write to our Grievance Officer: Grievance Officer, BitMask LLP, Pune, Maharashtra, India Email: support@vivahswapn.com We acknowledge a complaint within 24 hours and resolve it within 15 days. If you complain that content shows you naked or in a sexual act, or impersonates you, we remove it within 24 hours.