Frequently asked questions
Short answers to what members and families ask us most.
Is it free to register?
Yes. Creating an account and a profile is free. You take a plan only when you are ready to reach out to someone.
Who can see my photos?
All members see your photos. If you hide them in settings, only members whose interest you've accepted, or whose photo request you approve, can see them. The change applies at once.
Why verify my number?
A verified profile carries a mark, and verified profiles draw more interest. Your number is never shown on the profile.
Is my information safe?
Your contact number is shown only to the members you choose. Your shortlist is never shown to anyone.
What happens after I send an interest?
The other member gets a notification. If they accept, you both see each other's contact numbers.
Can I get a refund?
Ask within seven days of your membership starting and we refund the full amount.
Can I hide my profile for a while?
Yes. Hide it from settings — it stops appearing in search and your details stay untouched.
Can I delete my account for good?
Yes, from settings. Deleted details cannot be recovered, so consider deactivating first.
Can a parent or sibling look after my profile?
Yes. Invite a family member to help manage your profile, and choose what they may do on it.
I run a marriage bureau. Can I work with Vivahswapn?
Yes. Bureaus join the partner programme free and earn a commission on the plans their clients buy. The page for marriage bureaus has the details.
How do I reach you?
Call +91 99206 43919 or email support@vivahswapn.com, Monday to Saturday, 10 am to 7 pm. Signed-in members can also raise a ticket from Help.
Did not find your answer? Contact